Q: Are there any other fees in addition to the rates?
A: The only additional charge is the Florida rooms tax (11%). We don't charge "hidden" fees for booking, cleaning, linens, etc.

Q: What is your deposit & cancellation policy?
A: All financial transactions are securely handled by a professional rental agency listed with the Sanibel Captiva Chamber of Commerce. We require a deposit of $200 or 10% of the total booking, whichever is greater and final payment is due 60 days prior to arrival. Guests may cancel up to 60 days before arrival and receive a full refund of their deposit. Guests who cancel within sixty days of arrival may forfeit all prepayments unless the unit is rebooked for the identical time period and rate. We suggest and can provide optional trip insurance to protect you from loss if you must cancel for a covered circumstance such as illness or hurricane.

Q: Do you accept credit cards?
A: For your convenience we accept all major credit cards for deposits and payments. Personal checks, wire transfers and money orders are also accepted.

Q: Is there on-site maintenance and management?
A: For your safety and convenience we exclusively contract with an on-island rental agency that has many years of exceptional experience managing rental properties. As members of the Sanibel Captiva Vacation Rental Managers Association, they are pledged to provide the highest standards of customer service and will only represent high quality accommodations. This relationship assures you of hotel-level cleaning standards, secure handling of financial matters, and an on-island representative to assist you in the event that routine or emergency maintenance or repairs are needed.

Q: Do you have any special rates or promotions?
A: We offer the following special programs:

• We offer a 10% discount for last-minute bookings.
• We have a referral rewards program. Refer a friend or relative to us and receive a $100 credit towards a future stay with us when they book and stay with us for a week or more.
• Returning guests are offered last year's rates on next year's bookings. We want to pass on the savings when you book directly with us!

Q: When is check in/out?
A: Check in is after 3PM. There is a lock box available for late check-ins. Check out is at 11AM

Q: Do you rent cribs, etc?
A: We can arrange rentals for most every need including cribs, high chairs, beach umbrellas, daily maid service, trip insurance, etc. Contact us for more details.